Delivery Policy
At Vestrox.store, we aim to provide a seamless shopping experience by offering free worldwide shipping and ensuring timely delivery of all orders.
1. Free Shipping Worldwide
✅ All orders qualify for free shipping with no minimum purchase or special conditions.
✅ We ship worldwide, except for the following countries:
❌ Russia
❌ Israel
❌ Iran
❌ Iraq
❌ India
❌ OFAC-sanctioned countries
2. Delivery Timelines
📌 Note:
- Prime Products are ready to ship and dispatched within 1-2 business days.
- Other products follow different dispatch timelines. Refer to the table above for details.
- Once dispatched, delivery usually takes 3-4 business days.
3. Courier Service
To ensure fast and secure shipping, we use premium express couriers such as DHL and FedEx.
❌ We currently do not ship to PO Boxes, APO, DPO, or FPO addresses.
4. Customs Duty & Taxes
✅ We cover all customs duties for international orders.
📌 How it works:
- If your order is subject to customs duty, you must pay it upfront upon delivery.
- Share the receipt of payment with our Customer Support Team.
- We will reimburse the full duty amount within 5-7 days via PayPal.
5. Lost or Damaged Products
🚨 If your tracking link shows delivered, but you haven’t received your order:
- Contact our Customer Support Team and the courier within 5 working days.
- We will initiate an investigation with the courier.
- If confirmed lost/damaged, we will issue either:
- A full store credit, OR
- A replacement of your original order.
❌ Refunds are not available for lost orders.
6. Rescheduling & Delivery Issues
Tracking & Delivery Responsibility
📌 Once your order is shipped, you will receive a tracking number. It is the customer’s responsibility to monitor the shipment.
✅ Missed Delivery Attempts: If the courier is unable to deliver due to your unavailability, you must contact them directly for rescheduling.
❌ If multiple failed delivery attempts occur, the courier may destroy the parcel. We are not responsible for such incidents.
Unaccepted Deliveries
🚨 If a customer refuses to accept a delivery, the parcel will be lost or destroyed.
❌ We do not accept returns for refused shipments.
✅ To initiate a return, you must accept the parcel first and follow our Return Policy instructions.
Incorrect Address Deliveries
📌 Ensure your shipping address is correct before placing an order.
- Once an order is dispatched, we cannot update the address.
- If the courier cannot deliver due to an incorrect address, the package may be destroyed.
❌ In such cases, we cannot process cancellations or refunds.
7. Other Policies
Order Confirmation
📌 After placing an order, you will receive a confirmation email. If you do not receive it, please contact our Customer Support Team.
Combined Shipments
✅ If you place multiple orders shipping to the same address, we may combine them into one shipment (unless instructed otherwise).
✅ This may cause a slight delay in the initial order’s delivery.
Complimentary Items
🚨 Orders containing 10 or more products do not include complimentary items by default.
📌 Exceptions may be approved on a case-by-case basis by our Customer Support Team.
8. Contact Us
For any shipping or delivery inquiries, please reach out to us:
📧 Email: support@vestrox.store
📞 Phone: +1 (888) 765-4321
🏢 Address: 1254 Lexington Ave, New York, NY 10035, USA
At Vestrox.store, we are committed to ensuring a smooth and hassle-free shopping experience for our customers. Thank you for choosing us! 🚀